FAQs – luxeneon.shop

Frequently Asked Questions (FAQs)

1. Where is Luxeneon registered?

Luxeneon is a U.S.-based brand officially operated under RETAJ AL BAIT LLC, a legally registered Limited Liability Company in the state of Wyoming, United States. Our official business address is:
30 North Gould Street, Sheridan, Wyoming 82801, USA.

2. What is RETAJ AL BAIT LLC?

RETAJ AL BAIT LLC is the legal entity that owns and manages Luxeneon. All invoices, payments, and legal matters related to Luxeneon are processed through RETAJ AL BAIT LLC.

3. What types of T-shirts do you sell?

At Luxeneon, we specialize in high-quality, stylish T-shirts designed to fit every taste. Our collection includes bold graphic designs, minimalist styles, and custom prints. Whether you’re looking for a casual look or a statement piece, we have something for everyone.

4. What materials are your T-shirts made from?

Our T-shirts are crafted from premium cotton blends that ensure both comfort and durability. We prioritize soft, breathable fabrics to give you the best wearing experience. Each T-shirt is designed to last while maintaining a soft feel against your skin.

5. How do I know which size T-shirt to choose?

We provide a detailed size guide on each product page to help you select the right size. If you’re unsure, we recommend checking the size chart and considering your usual fit. If you’re between sizes, we suggest going for the larger size for a more relaxed fit.

4. Can I customize my T-shirt?

At this time, we do not offer customization services. However, we regularly update our collection with new designs, so you may find a T-shirt that perfectly fits your style.

6. How do I place an order?

To place an order, simply browse our collection, select the T-shirt(s) you want, choose your size, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your payment information, and confirm your order. You’ll receive an email confirmation once your order has been successfully placed.

7. What payment methods do you accept?

We accept a variety of secure payment methods Credit and Debit Cards::

- Visa
- MasterCard
- American Express
- Discover
- JCB
- Diners Club

8. Is my payment information secure?

Yes, your payment information is secure. We use SSL encryption and trusted payment gateways like Authorize.net to ensure your payment details are protected. We do not store your full credit card information.

9. Do you ship internationally?

Currently, we only ship to U.S. addresses. We do not offer international shipping at this time, but we hope to expand our services in the future.

10. How much does shipping cost?

We charge a flat shipping fee of $8 for all domestic orders within the United States. Shipping costs will be calculated during checkout.

11. How long will it take for my order to arrive?

Handling Time: We process orders within 1-2 business days.
Transit Time: Delivery typically takes 4-5 business days after your order is processed, depending on your location.
Total Delivery Time: Most orders are delivered within 5-7 business days.

12. Can I change or cancel my order?

You can change or cancel your order only before it has been shipped. Once your order is processed and shipped, it is subject to our Return & Refund Policy. To make changes or cancel, please contact us as soon as possible at support@luxeneon.shop.

13. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package via the carrier’s website. If you don’t receive a tracking number within 48 hours of placing your order, please contact us at support@luxeneon.shop

14. What is your return policy?

We offer a 30-day return policy for all unused T-shirts in original condition. For more information, please refer to our Return & Refund Policy.

15. Do you offer exchanges?

Yes, we offer exchanges for defective or damaged T-shirts. If you receive a defective or incorrect item, please contact us within 7 days of delivery, and we will provide instructions for returning the item and sending a replacement.

16. How do I contact customer service?

You can reach our customer service team via:

Email: support@luxeneon.shop
Phone: (307) 225-2878
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM EST

17. Do you offer gift cards?

We may offer gift cards in the future. Stay tuned for updates!. However, we offer a variety of T-shirts that make perfect gifts for friends and family.

18. Are your T-shirts eco-friendly?

We are committed to sustainability and are working toward incorporating more eco-friendly practices in our production process. Many of our T-shirts are made from sustainable cotton and we are continuously exploring ways to reduce our environmental footprint.

19. How can I stay updated on new arrivals and promotions?

Stay connected with us on social media and sign up for our newsletter to receive updates on new products, promotions, and exclusive offers:

Facebook: @Luxeneon
Instagram: @Luxeneon

20. How do I return a product?

To initiate a return, please contact us within 30 days of receiving your order at support@luxeneon.shop. We will provide you with instructions and a Return Authorization (RA) number to proceed with the return.

21. What should I do if I receive a damaged item?

If your item arrives damaged or defective, please contact us within 7 days of delivery. Include your order number and clear photos of the damage. We’ll guide you through the return or exchange process promptly.