PAYMENT POLICY

At Luxeneon, we are committed to providing a secure and seamless payment experience for all of our customers. Please review the following Payment Policy, which outlines accepted payment methods, processing timelines, and security measures.

1. Accepted Payment Methods

We accept the following payment methods for purchases made on luxeneon.shop:

Visa
MasterCard
American Express
Discover
JCB
Diners Club

2. Payment Security

We prioritize the security of your payment information. Here’s how we protect your data:

SSL Encryption
All payments made on luxeneon.shop are processed through a secure, SSL-encrypted connection to protect your personal and financial information.

Third-Party Payment Processors
Payments are securely processed via Authorize.net, a trusted third-party provider. Luxeneon does not store your full credit card information on our servers.

PCI Compliance
Our payment processors comply with Payment Card Industry Data Security Standards (PCI DSS) to ensure the highest level of security.

3. Payment Authorization and Order Processing

Order Confirmation
After you place an order, you’ll receive an email confirming the details. This is an acknowledgment, not a payment acceptance.

Payment Authorization
Your payment will be authorized at the time of order. It will only be captured once your order is processed and ready to ship.

Declined Payments
If your payment is declined, you’ll be notified by email. We may ask you to provide an alternate payment method.

Order Cancellation
We reserve the right to cancel orders or refuse payments if fraudulent activity is suspected or if payment authorization fails.

4. Payment Processing Fees

No Additional Fees: We do not charge extra fees for payments.
Currency: All transactions are processed in USD (U.S. Dollars).

5. Taxes and Additional Charges

Sales Tax: All product prices include applicable sales tax.
Shipping Fees: A flat fee of $8 applies to all U.S. orders.

6. Refunds and Payment Reversals

Refund Processing: Refunds are issued to the original payment method. Please allow up to 10 business days for the refund to appear, depending on your payment provider.
Canceled Orders: If your order is canceled before shipment, you will not be charged.

7. Payment Disputes

In the event of a chargeback or payment dispute, we will investigate the claim and provide documentation. If the chargeback is found to be invalid or fraudulent, we reserve the right to contest it and take appropriate legal or account action.

8. Security of Payment Information

We do not store full credit card numbers. However, we retain your billing address and contact details to support order fulfillment and future purchases. This information is stored securely using encrypted technology..