RETURN AND REFUND POLICY
Last Updated: 22 JULY 2025
At Luxeneon, we want you to be fully satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process for U.S. customers. Please review the details below for our Refund and Return Policy.
1. Return Eligibility
Timeframe for Returns:
You have 30 days from the date of delivery to return your item for a full refund or exchange (see Exchanges policy below).
Condition of Items:
To be eligible for a return or refund, your item must be:
Unused and in original condition
In the original packaging with all accessories and parts included
Non-Returnable Items:
The following items cannot be returned:
Product are defective and not report in 7 days of delivery
Final sale items (clearly marked as such)
2. Return Process
Initiating a Return:
To start a return, please contact our Customer Support Team:
Email: support@luxeneon.shop
Phone: (307) 225-2878
Please provide your order number, item(s) to return, and reason for return.
Return Authorization:
We will issue a Return Authorization (RA) number. Write this number clearly on your return package.
Return Shipping:
Customers pay return shipping (except for defective/damaged items)
We recommend using a trackable shipping method
We cannot guarantee receipt of untracked returns
Restocking Fee:
No restocking fees apply to any returns.
3. Refunds
Refund Processing:
Approved refunds processed within 10 business days
Issued to your original payment method
Partial Refunds:
May apply if items are:
Not in original condition
Damaged by customer
Missing parts not due to our error
Late Refunds?
If not received after 10 business days:
Check with your bank/payment provider
Contact us if issue persists support@luxeneon.shop
4. Exchanges
For Defective/Damaged Items:
Contact us within 7 days of delivery
We cover return shipping costs
Choose: Replacement (same/equal item) or refund
5. Order Cancellations
Only possible before shipment
Contact us immediately at:
6. Shipping Charges
| Scenario | Who Pays Shipping? |
|---|---|
| Change of mind | Customer |
| Defective item | Luxeneon |
| Wrong item sent | Luxeneon |
Original shipping fees are non-refundable (unless our error).
7. U.S. Returns Only
This policy applies only to domestic U.S. orders.
8. Contact Us
LLC Name: RETAJ AL BAIT LLC
Store Name: Luxeneon
Support Mail: support@luxeneon.shop
Working Hours: 9:00 AM – 5:00 PM (Monday – Friday)
Business Address: 30 North Gould Street, Sheridan, Wyoming 82801, United States
Phone Number: +1 (307) 225-2878
Live Chat: Available 24/7 at our website