FAQS

LuxeNeon FAQs

What is Luxeneon?

Luxeneon is your destination for custom neon signs. We create personalized, eco-friendly LED signs that light up any space with vibrant color and style. Whether you’re decorating your home, celebrating an event, or promoting your business, Luxeneon offers high-quality, energy-efficient signs designed just for you.

How do I place an order?

To place an order, browse our custom neon sign collection, select your desired design, and customize it with your text, colors, and size. When you're ready, proceed to checkout to complete your purchase.

What if I made a mistake with my order?

If you notice an error in your order, contact our customer support team at support@luxeneon.shop as soon as possible. If the order has already shipped, the return shipping cost will be the customer’s responsibility.

Can I personalize my neon sign?

Yes! You can fully personalize your neon sign. Add a name, special message, or design of your choice. Simply include your customization details during the ordering process.

Why is shipping time longer than expected?

At Luxeneon, we take pride in crafting high-quality, custom neon signs tailored to your specifications. Each sign is made to order, requiring time for meticulous design, production, and quality checks to ensure you receive the best product possible.

Here’s why shipping may take longer:

  • Custom Production: Each neon sign is handmade based on your design and preferences.
  • Processing and Handling: Orders are processed within 1–3 business days.
  • Transit Time: Shipping can take 6–12 business days depending on location and carrier.
    Total Delivery Time: 7–15 business days (Monday to Friday).

What materials are your neon signs made of?

Our signs are crafted from high-quality, eco-friendly materials. We use energy-efficient LED lights that provide a brilliant glow while being environmentally conscious.

How do I take care of my neon sign?

To keep your neon sign in top condition:

  • Avoid exposing it to moisture or extreme temperatures.
  • Clean it gently with a soft cloth.
  • Store it in a dry place when not in use.

What shipping carriers do you use?

We ship all U.S. orders via UPS, FedEx, or USPS, depending on the size and weight of the package.

How long does shipping take?

  • Processing Time: 1–3 business days. For same-day processing, orders must be placed by 4:00 PM (EST).
  • Transit Time: 6–12 business days, depending on location and carrier.
  • Estimated Delivery Time: 7–15 business days.

Do you offer international shipping?

At this time, we only offer shipping within the United States.

Are there additional fees for U.S. orders?

No, there are no additional duties or fees for U.S. orders.

Do you offer wholesale or bulk discounts?

Yes! We offer bulk discounts for large orders. Contact us at support@luxeneon.shop  for more details.

Are your products environmentally friendly?

Yes! Our signs are made from eco-friendly materials and energy-efficient LED lights. We are committed to providing sustainable and safe products.

Can I gift-wrap my order?

Currently, we do not offer gift wrapping. However, we can include a personalized message with your order for a thoughtful touch.

How can I stay updated on new arrivals and promotions?

Follow us on INSTAGRAM and FACEBOOK for updates on new products, sales, and exclusive promotions.

What payment methods do you accept?

We accept the following payment methods:

  • American Express
  • Apple Pay
  • Meta Pay
  • Google Pay
  • Diners Club
  • Discover
  • MasterCard
  • Shop Pay
  • Union Pay
  • Visa

What is your return policy?

If you are not completely satisfied with your order, you can return it within 30 days, as long as it is unused and in original condition. Return shipping costs may apply if the return is due to customer preference.

What if I receive a damaged or defective item?

If your item arrives damaged, delayed, or is incorrect, please contact us within 7 days. We will provide a replacement or a full refund. If the issue is our fault, we will cover return shipping costs.

Can I return or exchange an item if I change my mind?

Yes, you can return an item within 30 days if it is unused and in its original packaging. The customer is responsible for return shipping costs unless the return is due to our error.

Who covers the return shipping cost?

If the return is due to our error (defective or incorrect product), we will cover return shipping. If it’s due to customer preference, return shipping costs will be deducted from your refund.

How long does it take to receive a refund?

Refunds are processed within 10 business days after we receive the returned item.

How can I track my order?

Once your order ships, you will receive a tracking number via email. You can also track your order status on our website.

How can I contact customer service?

For any questions or support, reach us at:

Do you have a loyalty program?

We are working on developing a loyalty program! Stay tuned for more details.