Payment Policy
At Luxeneon, we offer a variety of secure payment options to ensure your experience is seamless and stress-free. Below, you’ll find all the details regarding our accepted payment methods, currency information, payment security, and more.
Accepted Payment Methods
We accept the following credit and debit cards as well as alternative payment methods:
- American Express
- Apple Pay
- Meta Pay
- Google Pay
- Diners Club
- Discover
- MasterCard
- Shop Pay
- Union Pay
- Visa
Currency
- US Dollars (USD): All prices listed on our website are in USD.
- International Orders: For international transactions, your payment will be converted to your local currency by your bank or payment provider. Note that foreign transaction fees may apply depending on your provider’s policies.
Payment Security
Your payment security is our priority. We use advanced security measures to protect your personal and financial information:
- SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to ensure that all transactions are secure.
- PCI Compliance: Luxeneon adheres to Payment Card Industry (PCI) standards, ensuring that your payment details remain protected.
Payment Authorization
By placing an order, you authorize Luxeneon to charge your chosen payment method for the full order amount, including applicable taxes and shipping fees.
- Delays or cancellations may occur if we are unable to process your payment.
Payment Confirmation
Once your order is successfully placed, you will receive a confirmation email with your order details and payment status.
- Didn’t receive the email? Check your spam or junk folder. For further assistance, email us at support@luxeneon.shop
Payment Issues
If you encounter issues during checkout:
- Verify Payment Details: Ensure all card or payment details entered are correct.
- Contact Your Bank or Payment Provider: Your account may have insufficient funds, incorrect details, or restrictions.
- Contact Us: For persistent issues, reach out to our support team at support@luxeneon.shop for assistance.
Taxes and Duties
- Domestic Orders: All applicable taxes are included in the final price at checkout.
- International Orders: Customers are responsible for any customs duties, taxes, or similar fees applicable in the destination country.
Refunds
Refunds will be processed to the original payment method within 10 business days of receiving the returned item.
For detailed information about refunds, refer to our Refund Policy.
Fraud Prevention
To maintain a secure shopping environment:
- Orders that appear fraudulent or contain incorrect details may be canceled.
- In some cases, we may contact you to verify your identity before processing.
For additional inquiries, feel free to contact us at
Business Name: Luxeneon
Business Contact: +1 (307) 225-2878
Business mail: support@luxeneon.shop
Business Address: 30 North Gould Street, Sheridan Wyoming 82801, United States
Business Hours: 9:00 AM to 5:00 PM (Monday - Friday)
Live Chat Support: 24/7